Qatar’s General Authority of Customs (GAC) has unveiled its Artificial Intelligence (AI) Strategy for 2027–2030. The strategy aims to accelerate digital transformation, improve customs operations and strengthen the use of AI across the authority.
GAC Chairman HE Ahmed bin Abdullah Al Jamal attended the launch event alongside senior officials from the authority.
The new strategy sets out how GAC plans to integrate AI into its operations. It also seeks to improve service delivery through faster processes and more accurate decisions.
Qatar Customs aligns AI strategy with national digital priorities
The strategy aligns GAC’s objectives with Qatar’s National AI Strategy and the GovAI Programme. The Ministry of Communications and Information Technology introduced the GovAI Programme.
Through this alignment, GAC aims to strengthen coordination with national digital initiatives. It also plans to encourage knowledge sharing and introduce new technology solutions.
Furthermore, the strategy supports the objectives of Qatar National Vision 2030 and the country’s Digital Agenda.
This approach places customs modernisation within Qatar’s wider digital transformation plans. It also connects the authority’s technology priorities with the country’s national AI ambitions.
AI to improve customs efficiency and decision-making
GAC plans to use AI to improve the efficiency of its customs ecosystem. The strategy also focuses on streamlining operations and strengthening decision-making.
By integrating AI tools, the authority aims to make its services faster and more responsive. It also expects technology to improve the accuracy and effectiveness of operational decisions.
In addition, the strategy seeks to help GAC adapt to rapid changes in technology. This will support its efforts to modernise government services and strengthen Qatar’s customs sector.
What Qatar’s AI strategy means for customs operations
The 2027–2030 roadmap signals GAC’s intention to make AI a part of its long-term operational development.
Its alignment with national AI programmes also creates scope for closer collaboration across government entities. Knowledge exchange and shared technology initiatives will form part of this approach.
For businesses operating in Qatar, improvements in customs processes could support more efficient trade-related services. However, GAC has not detailed specific implementation timelines, AI applications or measurable performance targets in the announcement.
The strategy therefore establishes the authority’s direction for AI adoption over the next four years. Its operational impact will depend on how GAC translates these priorities into practical applications.
