India’s technology sector reported new momentum in GCC development in 2025 as multiple firms introduced AI-led operating models across major cities. Companies such as Infosys, IBM, LTIMindtree, and EY outlined upgraded approaches that use automation and advanced training pathways to modernise global capability centres and speed project readiness.
What changed in GCC adoption
Several Indian technology companies expanded their GCC strategies with AI-first frameworks. Infosys introduced an updated model that applies production-grade agents and a unified platform for automation. EY rolled out an intelligent GCC suite built to support design, operations, and AI governance. LTIMindtree promoted its GCC-as-a-Service model to help companies create large-scale innovation hubs.
How the new GCC systems work
IBM’s approach shows how GCC operations are shifting. As a result, the company uses its consulting advantage platform to embed automation, machine learning, and generative AI into daily tasks across engineering and service functions. IBM described this as a “+AI to AI+” path that enables employees to work with assisted tools at each stage of the software development life cycle.
GCC teams now receive support through assisted roles such as business analysts, developers, testers, and operations specialists. The model also aligns workflow changes with responsible AI guardrails across each engagement.
Impact on enterprises and GCC talent
GCC expansion affects functions beyond technology. HR, procurement, supply chain, and sector-specific workflows in banking, retail, and pharma are increasingly automated through AI agents. According to some company reports, repetitive activities like payroll updates or reference letters are now through automated systems.
Quess IT Staffing stated that dense AI teams offer faster project delivery and bring scale advantages. As a result, firms adopting AI-ready structures often achieve quicker rollouts and improved user experience design.
Supporting data and sector insights
Industry surveys showed rising investment in AI tools inside GCCs. EY’s India GCC Pulse Survey 2025 recorded that 58% of centres are investing in Agentic AI and 83% in GenAI. Subsequently, pilot activity increased from 37% in 2024 to 43% in 2025.
However, a BCG assessment found that only 8% of Global Capability Centres reach top-tier maturity levels based on market advantage, innovation capability, and enterprise efficiency.
Forward outlook for India’s GCC landscape
Companies expect continued growth as talent upskilling becomes central to AI adoption. IBM and EY reported structured learning paths that combine technical instruction with industry knowledge. Meanwhile, leaders noted that India’s workforce is increasingly prepared to manage AI-enabled operations as GCCs shift from cost centres to value creation hubs.
