The Zero Bureaucracy initiative has entered a new phase as the Ministry of Human Resources and Emiratization opened public participation to evaluate government services. The programme allows citizens, residents, and businesses across the UAE to assess procedures, submit feedback, and flag delays that affect daily interactions. The shift matters now as digital delivery accelerates across labour services.
The initiative moves evaluation beyond internal reviews. Instead, users now share direct experience through an electronic survey. The objective is to cut steps, remove duplication, and shorten processing time. Feedback feeds into implementation, not consultation alone.
What changed under the Zero Bureaucracy initiative
The Zero Bureaucracy initiative now brings structured community input into service redesign. MoHRE has opened participation to six segments that regularly interact with labour and employment systems.
Who can participate?
Eligible segments include:
- Individuals and residents using government services
- Employers in public and private sectors
- Investors and entrepreneurs
- Employees across industries
- Retirees and senior citizens
- People of Determination
Participants submit feedback linked to actual service use. Each response is assessed for procedural simplification and customer journey improvement.
How the Zero Bureaucracy initiative works in practice
The second phase of the Zero Bureaucracy initiative, running through 2025, targets system reform rather than surface fixes. MoHRE has prioritised backend integration to prevent repeated documentation and approvals.
System changes supporting the initiative
Current focus areas include:
- Government data integration across entities
- Removal of duplicated procedures and requirements
- Expansion of proactive and automated services
The Ministry has migrated its data centre to FedNet. It has also strengthened data links with partner agencies. As a result, processing times for several transactions have fallen from days to minutes. In some cases, steps were removed entirely.
Impact of the Zero Bureaucracy initiative on services
Since early 2025, MoHRE has completed about 13 million transactions through automation and artificial intelligence without human intervention. These changes support faster service delivery and labour market responsiveness.
One example shows the scale of impact. Work permit approvals that earlier took up to ten days now process in one second using AI-driven systems. The reform aligns with directives from Sheikh Mohammed bin Rashid Al Maktoum to abolish 2,000 procedures and cut processing time by 50 percent. It also supports national priorities under UAE Vision 2030.
How the community can participate in the initiative
MoHRE encourages continued engagement from all eligible groups to review and simplify services.
Participation methods
Community members can:
- Submit opinions and suggestions through official digital channels
- Join workshops assessing service performance
- Identify procedures that can be removed or redesigned
The Zero Bureaucracy initiative aims to create faster, simpler, and more accessible government services while keeping accountability visible and measurable.
