Alef Education has appointed Grégoire Provot as Chief Service Delivery Officer, strengthening its leadership team as it expands digital education solutions across markets.
Provot will oversee end-to-end service delivery for the Alef platform. His responsibilities include project management, school implementation, and IT support, ensuring seamless execution and customer experience.
Focus on operational efficiency and platform scalability
In his new role, Provot will drive service delivery frameworks and optimise operational performance. He will also focus on enhancing customer experience and scaling the Alef platform across new and existing markets. His appointment reflects the company’s continued push to expand its digital education footprint and improve platform adoption globally.
Internal elevation following strong track record
Provot previously served as Director of Service Delivery at Alef Education. During his tenure, he played a key role in improving operational efficiency and implementing transformation models. He also supported the company’s expansion into new territories and helped ensure successful deployment of the Alef platform across schools.
Extensive global experience in service delivery leadership
Before joining Alef Education, Provot held senior leadership roles at NTT DATA, Dell Technologies, NCR Corporation, and C&W Networks. Across these roles, he managed large-scale service delivery operations across EMEA, oversaw multimillion-dollar budgets, and led transformation programmes for global enterprise clients.
Driving growth through customer-centric strategies
Provot brings deep expertise in performance optimisation, operational excellence, and customer-focused delivery. He has consistently led high-performing teams across multiple geographies and delivered measurable improvements in efficiency and service quality.
His leadership is expected to play a key role in supporting Alef Education’s growth and innovation in the evolving edtech landscape.
