Kingdom secures top regional position for the fourth consecutive year with a 99% maturity score
Saudi Arabia has retained its position as the highest-ranked country in the Middle East and North Africa in the 2025 Government Electronic and Mobile Services (GEMS) Maturity Index, published by the UN Economic and Social Commission for Western Asia (ESCWA).
The Kingdom ranked first among 17 countries for the fourth consecutive year. It achieved an overall maturity score of 99%, reflecting continued progress in digital public services and government transformation.
The assessment reviewed 100 priority government services delivered through digital platforms and mobile applications. It measured countries across three areas: service availability and development, service usage and user satisfaction, and public access to digital services.
Saudi Arabia scored:
- 100% in Service Availability and Development
- 99% in Service Usage and User Satisfaction
- 100% in Public Access to Services
Digital platforms improve access to public services
The latest ranking highlights Saudi Arabia’s efforts to expand digital access across essential government services.
Residents can now complete several civil services online, including passport renewals, national ID renewals and birth registrations. Moreover, digital platforms have simplified procedures across the justice, healthcare and customs sectors.
Healthcare services now support remote medical appointments, while customs platforms have accelerated transaction processing. As a result, citizens and businesses can access government services more efficiently.
Digital transformation supports Vision 2030 goals
Ahmed bin Mohammed Al-Suwaiyan, Governor of the Digital Government Authority (DGA), said the achievement reflects the Kingdom’s continued investment in digital government under Vision 2030.
“This achievement reflects the unwavering support provided by the Saudi leadership to the digital government ecosystem in developing an integrated government model that places beneficiaries at the center of its services, enhances the competitiveness of the national economy, and improves government performance in line with a sustainable approach.”
Al-Suwaiyan added that government entities continue to modernise procedures, strengthen digital platforms and adopt emerging technologies, including artificial intelligence. According to him, these efforts are helping position Saudi Arabia as a global benchmark for digital government and economic competitiveness.
Strong global performance strengthens Saudi Arabia’s digital leadership
The regional ranking follows a series of strong international results for Saudi Arabia’s digital government programme.
Earlier this year, the World Bank’s 2025 GovTech Maturity Index ranked the Kingdom second globally among 197 countries. In addition, Riyadh was selected as the headquarters of the Global Center for Digital Government, reinforcing Saudi Arabia’s ambition to expand international cooperation, research and innovation in digital governance.
Together, these achievements strengthen the Kingdom’s position as a regional and global leader in digital government while supporting its long-term Vision 2030 transformation agenda.
