Dubai has adopted a unified workforce productivity measurement system across its government entities, marking the next phase of a five-year initiative focused on improving how authorities assess staffing, resources and service delivery.
The Dubai Government Human Resources Department (DGHR) said the framework received formal approval under Executive Council Resolution No. 67 of 2025. It now applies across 32 government entities.
The system links human and financial resources with the outputs and results of government services. As a result, government bodies can use a common methodology to assess productivity and support more informed decisions on resource allocation.
Dubai expands workforce productivity framework across 32 entities
Dubai began developing the workforce productivity measurement initiative in 2020 through a pilot involving a limited number of government entities.
Later, Resolution No. 7 of 2023 established a steering committee to further develop the methodology and prepare government entities for broader implementation.
The committee has now completed its mandate. Meanwhile, Dubai has integrated the initiative into a government-wide system.
Over the past five years, the programme has built a knowledge base using millions of data points. Officials used this analysis to develop a unified approach to measuring productivity and examining how government entities deploy their resources.
AI and analytics to support staffing and spending decisions
The system also introduces digital platforms and analytical tools powered by machine learning and artificial intelligence.
These tools allow government entities to monitor productivity indicators on a regular basis. They can also analyse the relationship between available resources, operational outputs and service results.
Consequently, the framework aims to give decision-makers clearer insights into workforce requirements, spending and service performance.
The broader objective extends beyond measuring employee or institutional productivity. Instead, the system seeks to improve how government entities allocate resources while strengthening service quality and long-term institutional performance.
Dubai targets a more data-driven government
Abdullah Ali bin Zayed Al Falasi, Director-General of the Dubai Government Human Resources Department, said the adoption of the system represents an important step in Dubai’s efforts to build a government that relies increasingly on data and advanced analysis.
“The impact of the system goes beyond measuring productivity,” Al Falasi said, noting that it establishes a unified methodology designed to improve resource allocation, service quality and the sustainability of institutional performance.
With the framework now implemented across 32 government entities, Dubai is moving from a pilot-led approach towards a standardised system for measuring workforce productivity across government operations.
