Mohammad Al Mulla has been appointed as Director at e& UAE, according to a LinkedIn announcement. He is based in Dubai and currently leads Customer Registrations and Sales Alliance within the organisation.
Leadership mandate in customer operations
In his new role, Al Mulla oversees customer registration frameworks and sales alliance operations. His responsibilities include ensuring TDRA compliance, advancing digital transformation initiatives, driving operational excellence, and aligning internal and external stakeholders.
He is also tasked with strengthening customer experience across multiple service channels. The mandate places emphasis on regulatory adherence and process optimisation within a high-volume telecom environment.
Focus on compliance and digital transformation
The Director role covers oversight of structured registration processes aligned with UAE telecommunications regulations. It also involves enhancing operational systems through digital enablement and workflow improvements.
By combining compliance governance with customer-centric initiatives, the position integrates regulatory oversight with service delivery performance.
Career progression within UAE telecom sector
Before this appointment, Al Mulla held senior leadership responsibilities at Etisalat. He most recently served as Senior Manager – Fulfilment & Assurance Support Team, where he managed operational support functions linked to service delivery and assurance.
His professional background spans telecommunications operations, team leadership, and cross-functional coordination. Over the years, he has worked across fulfilment, assurance and backend operational frameworks supporting customer services.
Academic background
Al Mulla holds a Master’s degree in Engineering Management from the University of Wollongong in Dubai. His academic training combines engineering foundations with industrial management principles.
The appointment reflects continued leadership strengthening within the UAE telecommunications sector as operators align regulatory frameworks, operational efficiency and digital transformation priorities.
